JUMP THE QUEUE
BOOK ON THE APP AND WIN!
Are you still calling to book your pet’s next visit to Paradise? We look forward to seeing them, but there’s an easier way!
Whether your pet is joining us for a day or a vacay, book their day camp, overnight boarding, professional grooming or visit to NewDay Veterinary Care online — or better yet, use our mobile app. Both will save you time and let your pet fast forward to fun!
PLUS every time you book through our mobile app or website during our “Jump the Queue” giveaway from May 1 to July 31, 2023, you’ll be automatically entered for a chance to win a free week of boarding or day camp!* We’ll choose one winner each month. That’s three chances to win!
The Pet Paradise app is the quick and easy way to book your pet’s visit, check your Furever Loyal points, watch them enjoying Paradise and more.
Book Any Service
Day camp, overnight boarding and professional grooming are available to book through the app. Need an appointment to see the vet at NewDay Veterinary Care? You can request that, too!
Quickly Rebook Previous Services
Rebook a previous service simply by selecting a date. Do you always book Day Camp on Wednesday with a wash-n-go bath? Just select the date and we’ll know the rest!
Watch on our Webcams
Peek in on your pooch anytime with our live webcams, right from the app.
If your reservation requires a deposit, the app lets you add it.
See Furever Loyal Points & Perks
Furever Loyal rewards members can view point balances and see all the available rewards.
Face ID Login
Log in faster when you use Face ID to log in.
Traveling this Summer?
While you enjoy a much-needed vacation, give your pet a piece of Paradise. We’ll make them feel completely at home.
Seeing this on a desktop or laptop? Scan this code with your phone to download the app.
Frequently Asked Questions
Below are some common questions and tips for using the Pet Paradise app. If you still have questions or need assistance, please contact us and we’ll be happy to help.
The Pet Paradise app is free and available for iOS (via the Apple App Store) and Android (Google Play store).
Yes, the app does need access to WiFi or your cellular network as it uses real-time data for most functionality.
No. New customers can create their account directly on the app and existing customers can log in with the same credentials they use on our website.
Reservations can be made through the app or online through the website. The two methods will look a bit different but either can be used to book your pet’s day camp, boarding, grooming or veterinary care with NewDay.
If the app isn’t functioning as expected, we first recommend trying to sign out of your account and sign back in. If the issue persists, please check the Apple App Store or Google Play Store to make sure you have the latest version (we make frequent updates and improvements). If you’re still experiencing problems, let us know via our mobile app support form and we’ll contact you by email to help with a solution.
If you’re trying to log in with the credentials you use when you book on our website, the concern may be your password. Our app requires a high-security password and your current password might not meet the requirements. Passwords must be at least six characters, including one lowercase letter, one lowercase letter and one number. If your password doesn’t contain these, you will need to reset it. If you’re still experiencing problems, let us know via our mobile app support form and we’ll contact you by email to help with a solution.
Currently, edits cannot be made directly in the app. Please call your local resort or the Pet Paradise Reservations center to modify your reservation.
Yes! You can request a veterinary appointment directly in the app.
During the booking process, you’ll see a “Notes” field where you’ll be able to add information about feeding, medications or your pet’s unique needs.
At this time, day camp can only be booked one day at a time. Each day requires a separate reservation. However, we are working on the ability to book multiple days of camp in one reservation in a future update of the app.
You must have picked a popular time at Pet Paradise! This happens when we experience a high volume of reservations, such as during holidays. Your resort may be at capacity. Because of this, though you’ve placed your reservation, it could not be confirmed. When you’ve been placed on the waitlist, your resort will contact you if they have a cancellation. If you prefer, you can also call our Reservations Center to see if another resort in the area has available openings.
If you are booking a reservation during a holiday or for a stay longer than two weeks, a deposit will be required to secure your reservation. Deposits can be made directly in the app during the booking process.
Apple’s “Zoom” feature is not supported in the app. You would need to turn it off while using our app on iOS products (iPhone, iPad).
Version 3.1.0 is the latest. Please verify you are running the current version to get the most out of the Pet Paradise app experience.
*JUMP THE QUEUE GIVEAWAY RULES
NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT INCREASE THE CHANCES OF WINNING. Jump the Queue (“Giveaway”) begins 5/1/23 and ends 7/31/23. Entrants can receive a maximum of one (1) entry per day for booking any day camp, boarding, grooming or veterinary service using the Pet Paradise mobile app or website. Three (3) winners will be chosen during the Giveaway: one winner for May from bookings made 5/1/23-5/31/23, one winner for June from bookings made 6/1/23-6/30/23, and one winner for July from bookings made 7/1/23-7/31/23. Winners will be notified by the second week of the following month (May winner notified in June, June winner notified in July, July winner notified in August). Each winner will be awarded the same prize. Prize includes the choice of either seven (7) days of day camp OR six (6) nights of boarding (excludes VIP suites) for one (1) dog or cat at any Pet Paradise resort location. Prize is for either day camp or boarding and cannot be a combination or split of the two. Winners must book in advance to redeem their prize of day camp or boarding. Boarding is subject to resort occupancy and availability at time of booking. Prizes expire on 8/31/24 and any day camp days or boarding nights not used by that date are forfeited.