The Pet Paradise app is free and available for iOS (via the Apple App Store) and Android (Google Play store).

Yes, the app does need access to WiFi or your cellular network as it uses real-time data for most functionality.

No. New customers can create their account directly on the app and existing customers can log in with the same credentials they use on our website.

Reservations can be made through the app or online through the website. The two methods will look a bit different but either can be used to book your pet’s day camp, boarding, grooming or veterinary care with NewDay.

If the app isn’t functioning as expected, we first recommend trying to sign out of your account and sign back in. If the issue persists, please check the Apple App Store or Google Play Store to make sure you have the latest version (we make frequent updates and improvements). If you’re still experiencing problems, let us know via our mobile app support form and we’ll contact you by email to help with a solution.

If you’re trying to log in with the credentials you use when you book on our website, the concern may be your password. Our app requires a high-security password and your current password might not meet the requirements. Passwords must be at least six characters, including one lowercase letter, one lowercase letter and one number. If your password doesn’t contain these, you will need to reset it. If you’re still experiencing problems, let us know via our mobile app support form and we’ll contact you by email to help with a solution.

Currently, edits cannot be made directly in the app. Please call your local resort or the Pet Paradise Reservations center to modify your reservation.

Yes! You can request a veterinary appointment directly in the app.

During the booking process, you’ll see a “Notes” field where you’ll be able to add information about feeding, medications or your pet’s unique needs.

At this time, day camp can only be booked one day at a time. Each day requires a separate reservation. However, we are working on the ability to book multiple days of camp in one reservation in a future update of the app.

You must have picked a popular time at Pet Paradise! This happens when we experience a high volume of reservations, such as during holidays. Your resort may be at capacity. Because of this, though you’ve placed your reservation, it could not be confirmed. When you’ve been placed on the waitlist, your resort will contact you if they have a cancellation. If you prefer, you can also call our Reservations Center to see if another resort in the area has available openings.

If you are booking a reservation during a holiday or for a stay longer than two weeks, a deposit will be required to secure your reservation. Deposits can be made directly in the app during the booking process.

Apple’s “Zoom” feature is not supported in the app. You would need to turn it off while using our app on iOS products (iPhone, iPad).