The History of Pet Paradise

Pet Paradise founder Fred Goldsmith was looking for the perfect place to board his Bichon Frise, Samantha. After researching his options, he realized there was a serious need for a boarding facility that wasn’t sterile, intimidating and boring—one that could give him peace of mind, while relieving Samantha’s intense separation anxiety.

With a focus on giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible, the Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress veterinary care, and of course, overnight boarding that feels like home, all under one roof.

Headquartered in Jacksonville, FL, Pet Paradise can now be found in more than 45 locations throughout the United States. In addition to keeping pets healthy and happy from Phoenix to Fort Lauderdale, Pet Paradise is passionate about shaping a new kind of pet care—the kind of complete pet care that centers around making sure you’re meeting all of your pet’s needs, from annual vet visits and vaccines, to daily exercise and playtime, socialization, lots of snuggles, and more. So they can live their best life at every age and stage.

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Our Mission

To enhance the quality of life for pets, our customers and team members by providing exceptional pet care, outstanding customer experience and a fulfilling work environment. 
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Our Vision

To transform pet care and become the trusted leader in our industry by building a company that is as unique and special as the experience we create for our guests and customers.
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Our Core Values

PASSION

We are passionate about pets, our customers and our team members. We are passionate about being the best at everything we do. 

INNOVATION

We share a pioneering spirit that drives us to develop new ideas that improve our services, our company and ourselves. 

COMMUNITY

We believe in supporting and enriching our communities. We embrace a diverse and inclusive environment for pets, our customers and our team members. 

What Pet Parents Say

Safe Social Distancing

Rating: 5 out of 5 stars

Curbside pickup during this time has been a wonderful experience! The process worked quickly and efficiently, and as always, my fur baby and I were greeted with a friendly smile at both drop-off and pick-up. The curbside check-in process was fast and efficient, even with the high level of social distancing mandates that are currently in place.
Reviewed by Donna - University on May 7, 2020 via Guest Survey

Great Response During COVID-19

Rating: 5 out of 5 stars

Everything was great! From The last min booking, to the curbside pick up, everything was a great experience. 
Reviewed by Chris - Oakleaf on May 4, 2020 via Guest Survey

Help While Working from Home

Rating: 5 out of 5 stars

I appreciate that you adapted to provide care during the COVID-19 situation. It's been so difficult for working parents to home school, having a place to take the dog so he gets exercise makes my day so much better.
Reviewed by Bill - Bartram on April 21, 2020 via Guest Survey

Great Team Attitude

Rating: 5 out of 5 stars

Curb side drop off and pick up has been a smooth process. Staff members greeted us with smiles, answered questions, and had a great attitude! Very knowledgeable of current prices and discounts for Healthcare workers.
Reviewed by Kendra - Bartram on April 22, 2020 via Guest Survey

Covid-19 Response

Rating: 5 out of 5 stars

We love how they greet our dog. Laura is an excellent groomer! I'm glad that Pet Paradise is taking precautions during the Covid-19 pandemic.
Reviewed by Patti - Woodstock Guest on March 23, 2020 via Guest Survey

Great Handle on Covid 19

Rating: 5 out of 5 stars

Wow. Amazing staff, amazing facility, friendly, clean, and everything I could ever want for my beloved pets. They really have a handle on this Covid 19, too!
Reviewed by Lani - Lakewood Guest on March 20, 2020 via Guest Survey

Curbside was Easy

Rating: 5 out of 5 stars

The staff was very welcoming and helpful and the curbside check-in went very smoothly.
Reviewed by Wendy - Jacksonville Guest on March 24, 2020 via Guest Survey

Love Ballantyne!

Rating: 5 out of 5 stars

Pet Paradise Ballantyne is wonderful! Staff are so friendly, dogs get lots of play/rest time, love the new curbside services
Reviewed by Brianna - Ballantyne Guest on March 23, 2020 via Guest Survey

Curbside Made a Difference

Rating: 5 out of 5 stars

Your staff is always very kind to Nathan. The curbside drop off and pickup at this critical time made all the difference too.
Reviewed by Kay - Greenville Guest on March 23, 2020 via Guest Survey

Excellent Response to corona virus

Rating: 5 out of 5 stars

The response to corona virus with the curbside pickup was excellent.
Reviewed by Melissa - Orlando Airport Guest on March 24, 2020 via Guest Survey

Thank You Pet Paradise

Rating: 5 out of 5 stars

Thanks PP even when the world seems like it is falling apart you make our kids so comfortable they don't even notice!!!!
Reviewed by Henry Allison on March 25, 2020 via Facebook
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