Frequently Asked Questions

Pet Paradise offers private, climate-controlled dog boarding suites with raised bedding. Depending on the resort, choose indoor, patio, VIP or one-on-one accommodations. Pet parents are welcome in for a tour. 

Boarding days at Pet Paradise include meals, supervised playtime, potty breaks and rest in a private suite. Specific feeding and nighttime schedules vary by resort.

Every boarding stay includes one complimentary playtime, and additional playtimes can be purchased. Group play, pool time, and patio access vary by location.

Dogs are grouped by size and temperament with compatible playmates, under the supervision of our Playtime Coordinators. Intact dogs over 6 months play one-on-one with a coordinator or with dogs from their own family. Dogs who don't enjoy group play can have individual sessions.

We take safety seriously. Contact your resort to confirm whether staff are on-site overnight and how emergencies are handled.

Many Pet Paradise locations provide public webcams in dog play areas, and select premium suites offer private in-room cameras. Camera availability, hours and views vary by resort and suite type; check the location page for details.

Pet Paradise offers ways to keep up with your pet during a stay, including webcams at participating resorts and optional photo or communication services where available. Ask your resort whether report cards or photo updates are included with your reservation and how often to expect them.

Of course. We know how hard it is to leave your pet behind, so call your resort anytime with questions or concerns.

Yes, same-family pets can stay together at a discounted rate for the second pet. Unaltered pets of opposite genders over 6 months must be boarded in separate suites.

Suites, floors, bowls, and surfaces are disinfected between uses, and all suites and play yards get a thorough cleaning every morning. Team members wash or sanitize hands before and after handling each dog. We verify core vaccines at arrival, screen every pet for runny nose, watery eyes, or cough, and immediately isolate any pet showing signs of illness.

Yes. Pet Paradise offers cat boarding in private, spacious condos with plush bedding and room to relax. Cat areas feature enrichment such as climbing trees, scratching posts, window ledges and individual playtime or time with cat siblings. Your resort can explain feeding, litter care and available cat boarding accommodations.

Pet Paradise cat boarding accommodations are located in a dedicated cat area, separate from group dog play spaces. Our cat boarding page describes private condos and cat-specific enrichment; ask your resort about the exact layout and noise separation at that location.

Yes. Cat play sessions are done individually or with other cats from their family.

Yes, our team is trained to give oral and topical medications. Medications must arrive in their original container with written instructions (pet name, medication, dosage, route, special instructions), and you'll complete a Prescription Medication Form at check-in. Please don't pre-pack medications, vitamins, or supplements into meals. We are unable to accept insulin-dependent pets or pets needing injectable medications.

Yes. Let us know about your senior pet's needs and we'll gladly accommodate them. Pets must be able to stand and walk on their own, and dogs who need extra help may be placed in one-on-one care rather than group play.

For everyone's safety, we can't accept pets who are pregnant, in heat, nursing, or postpartum within 6 weeks; coughing or showing respiratory symptoms; carrying a contagious disease or skin condition; experiencing diarrhea; heartworm positive; or diagnosed with Addison's disease, dementia, diabetes, FeLV, or FIV. We also can't accept pets with open wounds, broken bones, casts, bandages, or non-dissolvable sutures; pets who can't stand and walk independently; pets needing injectable medication, hormone therapy, or cancer treatment within the last 14 days; or pets with extreme dog or people aggression. Other conditions are considered case by case, so please call ahead.

Yes. Intact pets over 6 months have individual play sessions with a Playtime Coordinator or with dogs from their own family. We can't accept pets in heat.

If a pet becomes ill or injured, Pet Paradise follows care protocols, contacts the pet parent and can coordinate veterinary assistance. Ask the resort about emergency authorization and charges.

Some locations have NewDay Veterinary Care clinics or hospitals on-site; contact your resort for details. Every location partners with local veterinarians for emergency care during business hours.

Brachycephalic breeds have shorter airways that make breathing harder in heat or stress, so we adjust their day camp play schedules to prevent overheating and keep them in air conditioning rather than on a patio in warm weather. See our Safety Guidelines page for more.

CIRD is a contagious respiratory illness in dogs marked by a hacking cough; most cases are mild and clear in one to two weeks. We require DAPP and Bordetella vaccines, recommend the canine influenza booster series be completed at least two weeks before a stay, follow strict cleaning and decontamination protocols, screen every pet at arrival, and isolate any dog showing symptoms. Very young, senior, immunocompromised, and flat-faced dogs are at higher risk. CIRD does not spread to people.