Frequently Asked Questions

Please have your veterinarian fax or email the current dates to us or bring in proof of current vaccinations upon arrival.

Age Requirements: Puppies must be 12 weeks of age or older and must have had at minimum Rabies, DAPP (2 rounds) and Bordetella.

Required Vaccinations (administered by a veterinarian required):
DOGS: Rabies, DAPP, Bordetella
CATS: Rabies, FVRCP

Currently, Pet Paradise is not requiring dogs to be vaccinated with the canine influenza vaccine. We do, however, encourage you to talk to your veterinarian about canine influenza and if it is appropriate depending on your dog’s lifestyle. To be sure your furry friends are up to date on their vaccinations, book an appointment today!

You can either make a reservation online or by calling our Reservation Center at 877.PETS.PLAY (877.738.7752). We will ask you specific questions regarding your pet in order to set up a profile and create a reservation. Pet Paradise does not require a temperament test or interview prior to boarding.

You can also make your reservations on our easy to use mobile app!

You (and your pet) are encouraged to tour the facility prior to your boarding reservation. Pet Paradise's One Free Stay or Play offers a complimentary day of day camp or night or boarding for new customers, with proof of up-to-date vaccinations. This allows your pet to become acquainted with our staff and resort scents to help ease the transition into boarding. Stop in during our business hours if you’d like a tour.

For the benefit of your pet, Pet Paradise recommends that you bring their own food pre-bagged per serving per day to maintain your pet's normal diet. This also helps prevent upset stomachs. However, we do provide Hill's Science Diet as our premium house food for $5/per day/per pet. We can accommodate refrigeration need as well.

The youngest age Pet Paradise will accept is a 12-week-old puppy or kitten. Your pet must be up-to-date on all vaccinations and have had at least their second set of vaccinations: Rabies, DAPP (2 rounds) and Bordetella. Once a puppy reaches 6 months of age or develops maturity, and they are unaltered, they will only be allowed play sessions with a Pet Paradise Playtime Coordinator or with other dogs from their family. 

To ensure a flea and tick free environment, we ask that you do not bring any bedding, fabrics or plush toys. Additionally, we ask that you please do not bring any rawhides, as they can be a choking hazard. We provide all guests with premium bedding and blanket at no additional charge.

Yes, same family pets may stay together. However, unaltered pets of opposite genders, over the age of 6 months, must be boarded in separate suites. There is a discounted rate for the second and subsequent pet(s) using the same suite.

Lobby hours vary by location. Please check with your individual resort for hours of operation or visit our locations page online.

Thanksgiving Day and Christmas Day Hours:
All non-airport locations are open from 9am to 2pm. Airport locations are open normal business hours.

New customers can take advantage of One Free Stay or Play, offering a complimentary day of day camp or one night of boarding for your pet to meet our team and tour our resort. In addition, check out our loyalty program called Furever Loyal, where customers can earn rewards for every dollar spent. Customers can also earn free nights of boarding or days of camp through our Customer Referral program.

All pets get their own spacious, climate-controlled suite. Suites with outdoor access are also available at many locations. Family pets are allowed to board together in the same suite, with the exception of unaltered male and female siblings. Each pet receives a complimentary playtime with their boarding fee. Rates vary by location - please click here to find a location near you. 

All deposits are $100 per room. Applies to all locations and all boarding reservation types (excludes Board and Train res types).

• Memorial Day: May 23 - May 26, 2025
• Fourth of July: July 2- July 9, 2025
• Labor Day: August 29 -  September 1, 2025
• Thanksgiving: November 25 - November 30, 2025
• Christmas: December 20, 2025 - December 29, 2025
• New Years: December 30 - January 1, 2026

See FAQ below for additional holiday pricing and deposit information. Click here to find your location for information on seasonal rates.

HOLIDAY PRICING & DEPOSIT INFORMATION:
Pet Paradise requires a $100/per suite deposit, and a minimum-night boarding stay during select holidays.

Deposits are refundable up to 72-hours before your scheduled arrival. For Thanksgiving and Christmas stays we require notice of cancellation 7 days before your arrival for a refund.

2-night Minimum Stay

• Memorial Day: May 23 - May 25, 2025
• Labor Day: August 29 - August 31, 2025
• New Years: December 30 - December 31, 2025

3-night Minimum Stay

• Fourth of July: July 2- July 5, 2025
• Thanksgiving: November 25 - November 28, 2025
• Christmas: December 20, 2025 - December 29, 2025

For the safety of your pet and other guests at Pet Paradise, we do not accept:

• Pets with pregnancy, lactation, in-heat, or postpartum within last 6 weeks 
• Pets that have been coughing within the last week or have upper respiratory disease
• Pets that have open wounds, broken bones, casts, bandages or sutures
• Pets that are recovering from surgery
• Pets that have contagious diseases, including skin conditions
• Pets with diabetes
• Pets who are heartworm positive
• Pets with seizure/heart condition precautions
• Pets currently in Cancer/Radiation treatments
• Cats who have feline leukemia or feline AIDS
• Pets who are people-aggressive

If your plans have changed, we ask that you please give us a courtesy call so we can allow availability for another guest.

During the Memorial Day, 4th of July and Labor Day holidays, we require a 72-hour notice to avoid a $100.00 cancellation charge. During the New Year's, Thanksgiving and Christmas holidays, we require a 7 day notice to avoid a $100.00 cancellation charge.

Pet Paradise accepts credit and debit card transactions only. 

In many cases, a dog is deemed non-compatible when it can’t be in a shared space with other dogs due to being intact (not spayed or neutered) or because of behavioral concerns including dog-aggression, excessive dominance (mounting), or if a dog is fearful around other dogs. It could also be due to mobility or agility issues, especially in senior dogs who may need physical help or special care. An overly playful pack may not be best for them and one-on-one care may be necessary. 

These behaviors and needs are determined as part of a temperament assessment our guests receive when first coming to Pet Paradise. This assessment lets our team members know what type of play and socialization are best for each guest and ensures the safety of everyone. 

Pet parents who are first-timers with Pet Paradise are encouraged to bring their pup to tour our resort and meet out fam! This is a chance for your pet to experience a taste of Paradise and for us to get to know them, too — for free! As we get to know your pup, we’ll be able to tell you if they would be ready to play with others or would be non-compatible and require individual care.

Yes, Pet Paradise employees are thoroughly trained to administer medications. However, unfortunately, we do not accept insulin dependent pets or pets in need of injectable medications. If you have a senior pet, please inform an associate and we will gladly accommodate their needs. 

Medications for administration must be presented in their original container/bottle with written instructions including name of pet, name of medication, dosage, route, and special instructions. The pet parent must complete the Prescription Medication Form (or Controlled Medication form, when applicable). 

Medications, vitamins, and supplements may NOT be prepacked with the pet’s meals. If medications, vitamins, and supplements are found in prepacked meals, the pet parent should be called to determine the medication name and dosage instructions. The items should be removed, documented on a medication form, and entered into Gingr to ensure accuracy in administration. 

Post Surgery Guests: To reduce the risk of complications post surgery, Pet Paradise will not accept any pet with non-dissolvable staples or stitches. Any pets with dissolvable stitches must be at least 2 weeks post operation.

As a precautionary measure for our other guests, we do not accept:

• Pets who are heartworm positive
• Pets with seizure/heart conditions
• Pets currently receiving Cancer/Radiation treatments and/or medications
• Pets taking hormone medications

Yes, Pet Paradise accepts unaltered or intact pets. All pets that are unaltered and over 6 months of age will require individual play sessions with a Pet Paradise Playtime Coordinator or with other dogs from their family. However, Pet Paradise does not accept any pets in heat; we apologize for any inconvenience.

In many cases, a dog is deemed non-compatible when it can’t be in a shared space with other dogs due to being intact (not spayed or neutered) or because of behavioral concerns including dog-aggression, excessive dominance (mounting), or if a dog is fearful around other dogs. It could also be due to mobility or agility issues, especially in senior dogs who may need physical help or special care. An overly playful pack may not be best for them and one-on-one care may be necessary. 

These behaviors and needs are determined as part of a temperament assessment our guests receive when first coming to Pet Paradise. This assessment lets our team members know what type of play and socialization are best for each guest and ensures the safety of everyone. 

Pet parents who are first-timers with Pet Paradise are encouraged to bring their pup to tour our resort and meet out fam! This is a chance for your pet to experience a taste of Paradise and for us to get to know them, too — for free! As we get to know your pup, we’ll be able to tell you if they would be ready to play with others or would be non-compatible and require individual care.

As dogs age, behavior can sometimes change. Training is also beneficial to curb undesirable actions and help them feel more comfortable around other dogs. If you’ve seen a change in your dog’s behavior or have worked with a trainer to improve their social skills, you’re welcome to speak with one of our team members to inquire about having your pet’s temperament reassessed. 

For the health and safety of our furry guests, dogs that are not spayed or neutered will remain non-compatible unless they get fixed. We appreciate your understanding.

Questions about how to get our new app, its functionality or maybe you have run into some issues.  

We have answers to your questions.

Your dog will relax in a private and spacious suite, go out for playtimes, swim in the pool, or lounge on the outdoor patio.* Your dog will be very active during his stay with us and it is not uncommon for pets to sleep more than normal after their vacation at Pet Paradise.

*Resort amenities vary by location. 

As pet lovers ourselves, we know how hard it is for you to leave your pet behind when you travel. We value your trust in us and if you have any questions or concerns, please do not hesitate to contact us.

Your dog will be able to enjoy group playtime with compatible dogs, according to size and temperament. If your dog is unaltered and over 6 months of age, play sessions will be with a Pet Paradise Playtime Coordinator. If your dog does not interact well with others, Pet Paradise does offer individual one-on-one play sessions. Cat play sessions are done individually or with other cats from their family. You may also purchase additional playtimes for your pet.

At Pet Paradise, our mission is to create a safe, clean and fun environment. All suites, floors, bowls and other surfaces are thoroughly cleaned and disinfected between uses. Additionally, all suites and play yards are cleaned thoroughly every morning. All Pet Paradise employees wash their hands with soap and water or use hand sanitizer before or after coming in contact with any dog.

Pet Paradise is always inspecting our guests to insure nothing is spread amongst others. Verification of all core vaccines is required upon arrival for all pet guests. We also screen every pup for runny noses, watery eyes or coughs upon arrival, and immediately isolate any pet that displays signs of illness during their stay. In the event we notice any symptoms harmful to others, we will contact pet parents to make pickup arrangements.