Common Questionsabout Pet Paradise Resort and Day Spa®
Here are some of the most frequently asked questions about Pet Paradise. If you don’t find the answers you’re looking for, reach out and we’ll be happy to help fill you in!
Please have your veterinarian fax or email the current dates to us or bring in proof of current vaccinations upon arrival.
Age Requirements: Puppies must be 12 weeks of age or older and must have had at minimum Rabies, DAPP (2 rounds) and Bordetella.
Required Vaccinations (administered by a veterinarian required):
DOGS: Rabies, DAPP, Bordetella
CATS: Rabies, FVRCP
Currently, Pet Paradise is not requiring dogs to be vaccinated with the canine influenza vaccine. We do, however, encourage you to talk to your veterinarian about canine influenza and if it is appropriate depending on your dog’s lifestyle.
You can either make a reservation online or by calling our Reservation Center at 877.PETS.PLAY (877.738.7752). We will ask you specific questions regarding your pet in order to set up a profile and create a reservation. Pet Paradise does not require a temperament test or interview prior to boarding.
You can also make your reservations on our easy to use mobile app!
You (and your pet) are encouraged to tour the facility prior to your boarding reservation. Pet Paradise's Meet the Fam offers a complimentary day of day camp for new customers, with proof of up-to-date vaccinations. This allows your pet to become acquainted with our staff and resort scents to help ease the transition into boarding. A reservation is recommended if touring the resort with your pet.
All pets get their own spacious, climate-controlled suite. Suites with outdoor access are also available at many locations. Family pets are allowed to board together in the same suite, with the exception of unaltered male and female siblings. Each pet receives a complimentary playtime with their boarding fee. Rates vary by location - please click here to find a location near you.
SUMMER PEAK & HOLIDAY SEASON PRICING INFORMATION:
Customers will incur a +$10/night charge during our Summer Peak and Holiday Seasons.
- Summer Peak Season: May 1 through September 18
- Holiday Season: November 15 through January 3
HOLIDAY PRICING & DEPOSIT INFORMATION:
Pet Paradise requires a $100/per room deposit during peak and holiday season dates below. In addition to a deposit, Pet Paradise summer and holiday rates (+$10/pet, per night) and minimum stay requirements apply during the following dates:
2-night Minimum Stay
Pet Paradise requires a minimum 2-night stay while boarding during the following dates:
- Labor Day: September 1 - September 6 (72 hour cancellation policy with full deposit refund)
3-night Minimum Stay
Pet Paradise requires a minimum 3-night stay while boarding during the following dates:
- Memorial Day: May 26 - May 31 (72 hour cancellation policy with full deposit refund)
- Fourth of July: June 29 - July 9 (72 hour cancellation policy with full deposit refund)
- Thanksgiving: November 15 - November 26 (7 day cancellation policy with full deposit refund)
- Christmas/New Year's: December 15 - January 3 (7 day cancellation policy with full deposit refund)
PEAK SEASON PRICING INFORMATION:
All boarding reservations from May 1 through September 18 and November 15 through January 3 will incur an additional $10 per pet, per night peak season price.
For the benefit of your pet, Pet Paradise recommends that you bring their own food pre-bagged per serving per day to maintain your pet's normal diet. This also helps prevent upset stomachs. However, we do provide Hill's Science Diet as our premium house food for $5/per day/per pet. We can accommodate refrigeration need as well.
To ensure a flea and tick free environment, we ask that you do not bring any bedding, fabrics or plush toys. Additionally, we ask that you please do not bring any rawhides, as they can be a choking hazard. We provide all guests with premium bedding and blanket at no additional charge.
The youngest age Pet Paradise will accept is a 12-week-old puppy or kitten. Your pet must be up-to-date on all vaccinations and have had at least their second set of vaccinations: Rabies, DAPP (2 rounds) and Bordetella. Once a puppy reaches 6 months of age, and they are unaltered, they will only be allowed play sessions with a Pet Paradise Pack Leader or with other dogs from their family.
For the safety of your pet and other guests at Pet Paradise, we do not accept pets in heat, pets that have been coughing within the last week, pets that have open wounds or sutures, pets that are recovering from surgery, pets that have contagious diseases, pets who are people-aggressive, or pets who are heartworm positive.
Yes, Pet Paradise accepts unaltered or intact pets. All pets that are unaltered and over 6 months of age will require individual play sessions with a Pet Paradise Pack Leader or with other dogs from their family. However, Pet Paradise does not accept any pets in heat; we apologize for any inconvenience.
In many cases, a dog is deemed non-compatible when it can’t be in a shared space with other dogs due to being intact (not spayed or neutered) or because of behavioral concerns including dog-aggression, excessive dominance (mounting), or if a dog is fearful around other dogs. It could also be due to mobility or agility issues, especially in senior dogs who may need physical help or special care. An overly playful pack may not be best for them and one-on-one care may be necessary.
These behaviors and needs are determined as part of a temperament assessment our guests receive when first coming to Pet Paradise. This assessment lets our team members know what type of play and socialization are best for each guest and ensures the safety of everyone.
Pet parents who are first-timers with Pet Paradise are encouraged to bring their pup to Meet the Fam! This is a chance for your pet to experience a taste of Paradise and for us to get to know them, too — for free! As we get to know your pup, we’ll be able to tell you if they would be ready to play with others or would be non-compatible and require individual care.
As dogs age, behavior can sometimes change. Training is also beneficial to curb undesirable actions and help them feel more comfortable around other dogs. If you’ve seen a change in your dog’s behavior or have worked with a trainer to improve their social skills, you’re welcome to speak with one of our team members to inquire about having your pet’s temperament reassessed.
For the health and safety of our furry guests, dogs that are not spayed or neutered will remain non-compatible unless they get fixed. We appreciate your understanding.
The one-on-one rate is per suite/per night. Two non-compatible siblings that stay together in one overnight suite will only be charged one $20 upcharge.
How much is the one-on-one rate if I elect for my dog to only be taken out for potty breaks and no play time?
A $20 charge will be applied for all one-on-one guests, regardless if they are only taken out for potty breaks or do not leave the suite for playtime.
Your dog will relax in a private and spacious suite, go out for playtimes, swim in the pool, or lounge on the outdoor patio. Your dog will be very active during his stay with us and it is not uncommon for pets to sleep more than normal after their vacation at Pet Paradise.
Yes, same family pets may stay together. There is a discounted rate for the second and subsequent pet(s) using the same suite.
Lobby hours vary by location. Please check with your individual resort for hours of operation or visit our locations page online.
Thanksgiving Day and Christmas Day Hours:
All non-airport locations are open from 9am to 2pm. Airport locations are open normal business hours.
Some Pet Paradise resorts have on-site veterinary clinics or hospitals. Contact the location nearest you to inquire about their services. Pet Paradise also partners with local veterinarians who are available to provide emergency veterinary services for your pet during business hours. Learn more about our veterinary services.
As pet lovers ourselves, we know how hard it is for you to leave your pet behind when you travel. We value your trust in us and if you have any questions or concerns, please do not hesitate to contact us.
Yes, Pet Paradise offers public webcams in our play areas so you can peek in on your pet's vacation anytime. Check it out.
New customers can take advantage of our Meet the Fam Day. Meet the Fam offers a complimentary day of day camp for your pet to meet our team and tour our resort. In addition, check out our loyalty program called Furever Loyal, where customers can earn rewards for every dollar spent. Customers can also earn free nights of boarding or days of camp through our Customer Referral program.
Your dog will be able to enjoy group playtime with compatible dogs, according to size and temperament. If your dog is unaltered and over 6 months of age, play sessions will be with a Pet Paradise Pack Leader. If your dog does not interact well with others, Pet Paradise does offer individual play sessions. Cat play sessions are done individually or with other cats from their family. You may also purchase additional playtimes for your pet.
Yes, Pet Paradise employees are thoroughly trained to administer medications. However, unfortunately, we no longer accept insulin dependent pets. If you have a senior pet, please inform an associate and we will gladly accommodate their needs. Effective 12/15/18, all prescription medications must be presented in the original medication bottle.
Post Surgery Guests: To reduce the risk of complications post surgery, Pet Paradise will not accept any pet with non-dissolvable staples or stitches. Any pets with dissolvable stitches must be at least 2 weeks post operation.
If your plans have changed, we ask that you please give us a courtesy call so we can allow availability for another guest.
During the Memorial Day, Labor Day and New Year's holidays, we require a 72-hour notice to avoid a $100.00 cancellation charge. During the July 4th, Thanksgiving and Christmas holidays, we require a 7 day notice to avoid a $100.00 cancellation charge.
More Commonly Asked Questions:
What is CIRD?
CIRD is an infectious bronchitis of dogs characterized by a hacking cough. Most cases are mild, lasting 1-2 weeks and resolve without intervention.
What is Pet Paradise doing to help control infection spread?
Pet Paradise takes all illnesses seriously with strict routine cleaning as well as decontamination protocols in place in addition to clear guidelines to identify and respond to symptoms. We currently require all pets to stay up to date on DHPP and Bordetella vaccinations prior to their stay. In response to an increase in cases, we also recommend that the canine influenza vaccination booster series be completed a minimum of 2 weeks prior to your pet's stay. We have added this vaccine to all wellness plans for North and South Carolina and are offering this vaccine at $20 for all non-wellness plan clients.
What is the best CIRD prevention?
Vaccination and limiting exposure of high-risk dogs to social situations are the best preventative measures. While vaccines are available, they – like their human counterparts – don’t always prevent infection or transmission though they do generally reduce the severity of illness. And unlike their human counterparts, canine flu vaccines require two shots and are in limited supply.
What causes CIRD?
Pets with CIRD are contagious and the virus is spread via coughing or sneezing. Just like human colds, dogs are at higher risk of infection when visiting locations highly populated with dogs with increased potential exposure to the illness.
Who is most at risk?
Very young, elderly, immunocompromised, and brachycephalic breeds (English bulldogs, Frenchies, etc) are at a higher risk of infection. Canine flu is NOT transmissible to humans. There is no risk of infection to owners or anyone who comes in contact with an infected dog.
How does my pet get CIRD?
Dogs can become infected without their owner knowing it, and can be contagious for at least several days before showing any symptoms. Your pet can get this illness by being around other dogs that are contagious in highly populated areas. Additionally, an infected dog can spread viral particles for 2-10 days prior to becoming symptomatic.
Is CIRD like the human flu?
Like human influenza, canine influenza is a highly contagious virus that can be managed but cannot be completely prevented or eradicated. Fortunately, canine flu is also like the human flu in that, in most cases, dogs fully recover on their own without medical intervention in about 1-2 weeks, though sometimes with lingering symptoms for an additional 4-6 weeks. On a positive note: canine flu is NOT transmissible to humans. There is no risk of infection to owners or anyone who comes in contact with an infected dog.
Why isn’t Pet Paradise closing?
Temporarily closing a resort would not adequately address the principal means by which the virus is transmitted from dog to dog, and would cause significant hardship for the many people whose dogs are healthy and who depend on Pet Paradise to care for their dogs so they can work and earn a living. A multi-faceted approach is needed that combines increased cleaning, prevention, and where necessary, isolation and treatment.
At Pet Paradise, our mission is to create a safe, clean and fun environment. All suites, floors, bowls and other surfaces are thoroughly cleaned and disinfected between uses. Additionally, all suites and play yards are cleaned thoroughly every morning. As a part of our cleaning procedures, we use products that contain a quaternary ammonium compound, which is used to eliminate and prevent the canine influenza virus. All Pet Paradise employees wash their hands with soap and water or use hand sanitizer before or after coming in contact with any dog.
We are monitoring the Covid-19 pandemic closely and taking action to try and limit its effects on our resorts. All our locations are taking precautions including enhanced cleaning procedures, limiting the number of people inside the resorts, social distancing reminders, and more. Check out our Covid-19 response page here.
Several of our resorts are conveniently located near airports and offer 24/7 pickup and drop-off. This service requires an appointment with 48 hour notice.
- Hartsfield-Jackson Atlanta International Airport (ATL)
- Charlotte Douglas International Airport (CLT)
- William P. Hobby Airport (HOU)
- George Bush Intercontinental Airport (IAH) - North
- George Bush Intercontinental Airport (IAH) - South
- Jacksonville International Airport (JAX)
- Louis Armstrong New Orleans International Airport (MSY)
- Orlando International Airport (MCO)
- Richmond International Airport (RIC)
Questions about how to get our new app, its functionality or maybe you have run into some issues.
Pet Paradise accepts credit and debit card transactions only.