Frequently Asked Questions

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Please have your veterinarian fax or email the current dates to us or bring in proof of current vaccinations upon arrival.

Age Requirements: Puppies must be 12 weeks of age or older and must have had at least Rabies, DAPP (2 rounds) and Bordetella.

Required Vaccinations (administered by a veterinarian required):
DOGS: Rabies, DAPP, Bordetella
CATS: Rabies, FVRCP

Currently, Pet Paradise is not requiring dogs to be vaccinated with the canine influenza vaccine. We do, however, encourage you to talk to your veterinarian about canine influenza and if it is appropriate depending on your dog’s lifestyle.

You can either make a reservation online or by calling our Reservation Center at 877.PETS.PLAY (877.738.7752). We will ask you specific questions regarding your pet in order to set up a profile and create a reservation. Pet Paradise does not require a temperament test or interview prior to boarding.

You (and your pet) are encouraged to tour the facility prior to your boarding reservation. Pet Paradise's Get Acquainted Day offers a complimentary day of day camp for new customers, with proof of up-to-date vaccinations. This allows your pet to become acquainted with our staff and resort scents to help ease the transition into boarding. A reservation is recommended if touring the resort with your pet.

All pets get their own spacious, climate-controlled suite. Suites with outdoor access are also available at many locations. You can even choose to board your dogs or cats in the same suite, as long as they are ok with that, of course! Each pet receives a complimentary playtime with their boarding fee. Rates vary by location - please click here to find a location near you. 

PEAK SEASON PRICING INFORMATION:
All boarding reservations from May 13 to September 18 will incur an additional $5 per pet, per night peak season price.

HOLIDAY PRICING & DEPOSIT INFORMATION:
Pet Paradise requires a $100/per room deposit during peak/holiday times. In addition to a deposit, Pet Paradise holiday rates (+$5/pet, per day) and minimum stay requirements apply during the following dates:

2-night Minimum Stay
Pet Paradise requires a minimum 2-night stay while boarding during the following dates (72 hour cancellation policy with full deposit refund):

• Memorial Day: May 27 - June1
• Labor Day: September 2- September7

3-night Minimum Stay
Pet Paradise requires a minimum 3-night stay while boarding during the following dates (7 day cancellation policy with full deposit refund):

• Fourth of July: June 30 - July 10
• Thanksgiving: November 18 - November 27
• Christmas/New Year's: December 16 - January 2

PEAK SEASON PRICING INFORMATION:
All boarding reservations from May 13 to September 18 will incur an additional $5 per pet, per night peak season price.

For the benefit of your pet, Pet Paradise recommends that you bring their own food in pre-measured and pre-marked zip lock baggies to maintain your pet's normal diet. This also helps prevent upset stomachs. However, we do provide Hill's Science Diet as our premium house food for $3/per day/per pet.

To ensure a flea and tick free environment, we ask that you do not bring any bedding, fabrics or plush toys. We provide all guests with premium bedding and blanket at no additional charge.

The youngest age Pet Paradise will accept is a 12-week-old puppy or kitten. Your pet must be up-to-date on all vaccinations and have had at least their second set of vaccinations: Rabies, DAPP (2 rounds) and Bordetella. Once a puppy reaches 6 months of age, and they are unaltered, they will only be allowed play sessions with a Pet Paradise Pack Leader or with other dogs from their family. 

For the safety of your pet and other guests at Pet Paradise, we do not accept pets in heat, pets that have been coughing within the last week, pets that have open wounds or stitches, pets that are recovering from surgery, pets that have contagious diseases, or pets who are people-aggressive.

Yes, Pet Paradise accepts unaltered or intact pets. All pets that are unaltered and over 6 months of age will receive their two complimentary play sessions individually with a Pet Paradise Pack Leader or with other dogs from their family. However, Pet Paradise does not accept any pets in heat; we apologize for any inconvenience.

In many cases, a dog is deemed non-compatible when it can’t be in a shared space with other dogs due to being intact (not spayed or neutered) or because of behavioral concerns including dog-aggression, excessive dominance (mounting), or if a dog is fearful around other dogs. It could also be due to mobility or agility issues, especially in senior dogs who may need physical help or special care. An overly playful pack may not be best for them and one-on-one care may be necessary. 

These behaviors and needs are determined as part of a temperament assessment our guests receive when first coming to Pet Paradise. This assessment lets our team members know what type of play and socialization are best for each guest and ensures the safety of everyone. 

Pet parents who are first-timers with Pet Paradise are encouraged to bring their pup to Get Acquainted Day! This is a chance for your pet to experience a taste of Paradise and for us to get to know them, too — for free! As we get to know your pup, we’ll be able to tell you if they would be ready to play with others or would be non-compatible and require individual care.

Any reservations made on or after July 8, 2022 for boarding reservations on or after July 22, 2022 will be subject to the new one-on-one rates.

As dogs age, behavior can sometimes change. Training is also beneficial to curb undesirable actions and help them feel more comfortable around other dogs. If you’ve seen a change in your dog’s behavior or have worked with a trainer to improve their social skills, you’re welcome to speak with one of our team members to inquire about having your pet’s temperament reassessed. 

For the health and safety of our furry guests, dogs that are not spayed or neutered will remain non-compatible unless they get fixed. We appreciate your understanding.

The one-on-one rate is per suite/per night. Two non-compatible siblings that stay together in one overnight suite will only be charged one $20 upcharge.

The $20 one-on-one rate will not be charged if the guests are only taken out for potty breaks or do not leave the suite for playtime.

Your dog will relax in a private and spacious suite, go out for playtimes, swim in the pool, or lounge on the outdoor patio. Your dog will be very active during his stay with us and it is not uncommon for pets to sleep more than normal after their vacation at Pet Paradise.

Yes, same family pets may stay together. There is a discounted rate for the second and subsequent pet(s) using the same suite.

Lobby hours vary by location. Please check with your individual resort for hours of operation or visit our locations page online.

Thanksgiving Day and Christmas Day Hours:
All non-airport locations are open from 9am to 2pm. Airport locations are open normal business hours.

Some Pet Paradise resorts have on-site veterinary clinics or hospitals. Contact the location nearest you to inquire about their services. Pet Paradise also partners with local veterinarians who are available to provide emergency veterinary services for your pet during business hours. Learn more about our veterinary services.

As pet lovers ourselves, we know how hard it is for you to leave your pet behind when you travel. We value your trust in us and if you have any questions or concerns, please do not hesitate to contact us.

Yes, Pet Paradise offers public webcams in our play areas so you can peek in on your pet's vacation anytime. Check it out.

New customers can take advantage of our Get Acquainted Day or Get Acquainted Night.  Get Acquainted Day offers a complimentary day of day camp for your pet to become acquainted with the resort and staff. If you take advantage of our Get Acquainted night, your pet’s first overnight stay is 25% off. In addition, check out our loyalty program called Furever Loyal through the Fivestars app, where customers can earn rewards for every dollar spent. Customers can also earn free nights of boarding or days of camp through our Customer Referral program.

Your dog will be able to enjoy group playtime with compatible dogs, according to size and temperament. If your dog is unaltered and over 6 months of age, play sessions will be with a Pet Paradise Pack Leader. If your dog does not interact well with others, Pet Paradise does offer individual play sessions. Cat play sessions are done individually or with other cats from their family. You may also purchase additional playtimes for your pet.

Yes, Pet Paradise employees are thoroughly trained to administer medications. However, unfortunately, we no longer accept insulin dependent pets. If you have a senior pet, please inform an associate and we will gladly accommodate their needs. Effective 12/15/18, all prescription medications must be presented in the original medication bottle.

Post Surgery Guests: To reduce the risk of complications post surgery, Pet Paradise will not accept any pet with non-dissolvable staples or stitches. Any pets with dissolvable stitches must be at least 2 weeks post operation.

If your plans have changed, we ask that you please give us a courtesy call so we can allow availability for another guest.

During the Memorial Day, Labor Day and New Year's holidays, we require a 72-hour notice to avoid a $100.00 cancellation charge. During the July 4th, Thanksgiving and Christmas holidays, we require a 7 day notice to avoid a $100.00 cancellation charge.

Canine Influenza is an airborne virus similar to the symptoms of other canine respiratory diseases including coughing, sneezing, nasal discharge and running a fever.

Pet Paradise does not accept guests at check in who exhibit signs of respiratory disease.

Currently, Pet Paradise does not require that our dog guests receive the new canine influenza vaccination in order to stay with us. However, we encourage our customers to talk to their family veterinarians about canine influenza and whether the canine influenza vaccine is appropriate for their dog.

At Pet Paradise, our mission is to create a safe, clean and fun environment. All suites, floors, bowls and other surfaces are thoroughly cleaned and disinfected between uses. As a part of our cleaning procedures, we use products that contain a quaternary ammonium compound, which is used to eliminate and prevent the canine influenza virus. All Pet Paradise employees wash their hands with soap and water or use hand sanitizer before or after coming in contact with any dog.

We are monitoring the Covid-19 pandemic closely and taking action to try and limit its effects on our resorts. All our locations are taking precautions including enhanced cleaning procedures, limiting the number of people inside the resorts, social distancing reminders, and more. Check out our Covid-19 response page here.

Several of our resorts are conveniently located near airports and offer 24/7 pickup and drop-off. This service requires an appointment with 48 hour notice.

• Hartsfield-Jackson Atlanta International Airport (ATL)
• Charlotte Douglas International Airport (CLT)
• William P. Hobby Airport (HOU)
• George Bush Intercontinental Airport (IAH) - North
• George Bush Intercontinental Airport (IAH) - South
• Jacksonville International Airport (JAX)
• Louis Armstrong New Orleans International Airport (MSY)
• Orlando International Airport (MCO)

Questions about how to get our new app, its functionality or maybe you have run into some issues.  

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